Welcome to Ratanex Hi-Tech Metals . By accessing and using our website, you agree to comply with the following Terms and Conditions, which govern your relationship with us. We are engaged in the import, export, and supply of various metals and industrial products, including but not limited to nickel alloy, titanium, carbon steel, copper, buttweld fittings, forged fittings, flanges, sheet plates, and round bars. All our services are subject to availability and prior confirmation.
All prices provided in our quotations are valid only for the period specified and may change without prior notice due to market fluctuations. Payment terms shall be clearly defined in our quotations, invoices, or purchase orders, and any delay in payment may attract interest charges as per applicable laws. Delivery timelines are estimates only and not guaranteed unless explicitly confirmed in writing. We shall not be held liable for any delays caused by factors beyond our control, including but not limited to force majeure events, customs delays, or unforeseen circumstances. The risk of loss or damage shall pass to the buyer upon dispatch, unless otherwise agreed upon.
We ensure that all products supplied meet industry standards and conform to the specifications mentioned in the confirmed order. Any claims related to defects or shortages must be reported in writing within the stipulated time frame after delivery. Warranties, where applicable, will be as per the manufacturer’s policy, and we do not offer any extended warranties unless explicitly stated in writing. Once an order is confirmed, it cannot be canceled without our written consent. Return of goods will be accepted only if pre-approved by us and may be subject to restocking fees. Custom-made or non-standard items are strictly non-returnable.
Our liability is limited solely to the replacement of defective goods or refund of the purchase price, at our discretion. We shall not be held liable for any indirect, incidental, or consequential losses or damages resulting from the use of our products. All content, logos, designs, and materials displayed on our website are the property of Ratanex Hi-Tech Metals and may not be reproduced, copied, or used without our prior written consent.
By using our services, you agree to comply with all applicable laws, regulations, and policies related to import and export activities. You also agree to indemnify and hold Ratanex Hi-Tech Metals harmless from any legal claims, liabilities, or damages arising from the misuse of our products or services. These Terms and Conditions shall be governed by the laws of Gujarat, India and any disputes shall fall under the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.
We reserve the right to amend or modify these Terms and Conditions at any time without prior notice. Your continued use of our website and services will be deemed as acceptance of such changes. For any questions or clarifications related to these Terms and Conditions, you may contact us via email at info@ratanex.com , by phone at +91 8511319315, or by visiting us at our office located at Ratanex Hi-Tech Metals, 232-Sangath College, Gandhinagar Rd, Motera, Ahmedabad, Gujarat 380005, India.
